https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0va2ktdW5kLWRhbm4v Das Produkt ist egal….Hauptsache ich habe eine starke Brand und das passende Customer Experience Concept? - 15 Minutes Customer Obsession

Episode 11

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Published on:

29th Apr 2021

Das Produkt ist egal….Hauptsache ich habe eine starke Brand und das passende Customer Experience Concept?

Das Produkt ist egal….Hauptsache ich habe eine starke Brand und das passende Customer Experience Konzept? Stimmt das?

Ganz so ist es nicht.

Diese Frage und welche konkrete Elemente erfüllt sein müssen, um Preis und Attraktivität einer Marke beim Kunden aufrecht zu halten- Darüber reden wir heute.

Schickt Eure Fragen und Themen, die Euch rund um CX bewegen mir bitte gern an:

📩 : peggy@amelung-partners.com

Beratung bei Customer Experience
Life Style- Service Konzepten-
Seminaren // Online & Live vor Ort
Mediterran & Deutschland

https://www.amelung-partners.com/beratung-details

Peggy Amelung CX Expertin, Founder von Amelung & Partners

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About the Podcast

15 Minutes Customer Obsession

Human Connection Is the Strategy.

You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.

This podcast is the honest explanation for why.

15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.

After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:

The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.

This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.

If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.

Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.

New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.

AI is great. But humanity is the driving force.
See you next Tuesday. Peggy.

About your host

Peggy Amelung