https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0va2ktdW5kLWRhbm4v Erfolgreicher Fünf-Sterne-Service und wie das Service-Team das Leben der Menschen beeinflusst - Leona Lindau von Homodea im Gespräch, Teil 1 - 15 Minutes Customer Obsession

Episode 95

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Published on:

28th Sep 2023

Erfolgreicher Fünf-Sterne-Service und wie das Service-Team das Leben der Menschen beeinflusst - Leona Lindau von Homodea im Gespräch, Teil 1

In dieser Episode haben wir ein aufregendes Interview mit Leona Lindau für dich vorbereitet. Tauch ein in die Welt der Persönlichkeitsentwicklung und erfahre, wie Leona, Tochter von Veit und Andrea Lindau, den Gründern von Lifetrust & Homodea, und ihr Homodea-Team einen erstklassigen Fünf-Sterne-Service bietet und so die Vision von Andrea Lindau erfolgreich umsetzt.

Erfahre, wie sie täglich

  • mit geschulten Mitarbeitenden bei Homodea zusammenarbeiten, um ihren Kunden und Kundinnen den bestmöglichen Support und die Homodea- Customer Experience zu bieten.
  • wie das Unternehmen von der Live-Seminarwelt erfolgreich in die Online-Plattform gewechselt hat und so noch mehr Menschen erreichen kann.
  • wie du vom Service-Team zum Mitgestaltenden wirst.

Hinterlasst gern ein Feedback! Taucht ein in eine inspirierende Episode über Service, Wachstum und die Macht der persönlichen Entwicklung. 

Vernetze dich mit Leona Lindau und Homodea

👉 Webseite www.homodea.com

👉Instagram https://www.instagram.com/homodea/

👉Facebook https://www.facebook.com/homodea

🔥 BRIEFING CUSTOMER EXECUTIVE MODUS WORKSHOP 14./15. Oktober in Nizza

👉 Beste Tickets www.customer-experience-now.com



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Schick deine Fragen und Themen, die dich rund um CX bewegen mir bitte gern an:

📩 : peggy@amelung-partners.com

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About the Podcast

15 Minutes Customer Obsession
Human Connection Is the Strategy.
You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.

This podcast is the honest explanation for why.

15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.

After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:

The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.

This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.

If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.

Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.

New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.

AI is great. But humanity is the driving force.
See you next Tuesday. Peggy.

About your host