https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0va2ktdW5kLWRhbm4v Wie vermeide ich schlechte Kundenbewertungen? - 15 Minutes Customer Obsession
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Episode 52

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Published on:

16th May 2022

Diesen Fehler solltest du nicht zweimal machen- Schlechte Kundenbewertungen in einem Fallbeispiel

Unternehmer*innen unterschätzen die Macht der Online-Reviews immer noch. 84% nutzen keine Software zur Analyse von Kundenbewertungen. Jede*r Zweite, 54% aller Kund*innen schauen erst nach den Reviews und kaufen, bestellen oder buchen dann. Was heisst das für dich?

Was musst du beachten, wenn du konstant positive Kundenbewertungen willst? Anhand eines Beispiels erfährst du, worauf du achten solltest. Ich beantworte eure Fragen im Podcast CX TUNING HACKS, Folge 52.

Darum geht es heute in der heutigen Folge von CX Tuning Hacks.

Wertvolle Insights 🚀

Stay tuned for your customers,

peggy

Ein gutes Beispiel für exzellente Bewertungen: Best Western Hotel Plus Hotel Alfa Aeropuerto

Hier geht es zur Anmeldung:

👉BRIEFING CUSTOMER EXECUTIVE MODUS

Workshop mit Dr. Stefan Wachtel und Peggy Amelung

→https://www.customer-experience-now.com/

→ Melde Dich an für ein kostenloses CX Beratungsgespräch: https://calendly.com/amelungandpartners/30min?month=2022-01

→ Melde dich hier für den CX Newsletter ( DEUTSCH) an: https://en.amelung-partners.com/kontakt

→ Melde dich hier für den CX Newsletter (ENGLISCH) an: https://www.linkedin.com/pulse/welcome-cx-tuning-hacks-2022-peggy-amelung-laurenzana/

→Folge mir auf Instagram https://www.instagram.com/amelungandpartners/

→Folge mir auf Twitter https://twitter.com/amelungpartners

→Schick deine Fragen und Themen, die dich rund um CX bewegen mir bitte gern an:

📩 : peggy@amelung-partners.com

  • 👉Mystery Check Ups - Evaluation Online/ offline für alle Branchen
  • Customer Experience Beratung
  • Life Style-Service -Konzepte
  • CX Seminare- Online & Live vor Ort / Briefing Customer Executive Modus 2022 mit Dr. Stefan Wachtel
  • Mediterran & Deutschland
  • www.amelung-partners.com
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About the Podcast

15 Minutes Customer Obsession
Human Connection Is the Strategy.
You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.

This podcast is the honest explanation for why.

15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.

After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:

The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.

This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.

If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.

Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.

New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.

AI is great. But humanity is the driving force.
See you next Tuesday. Peggy.

About your host

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Peggy Amelung